Terms & Conditions

These Terms & Conditions govern your use of the Digital Vettri 360° website and the digital marketing and creative growth services we provide to businesses, brands, creators and women-led businesses.

By using our website, contacting us, or engaging our services, you agree to these Terms & Conditions. If you do not agree with any part of them, please do not use the website or our services.

We have kept this page clear and simple so that our clients know what to expect. These terms apply alongside — and never instead of — the specific agreement reached for your project.

Digital Vettri 360° provides digital marketing and creative growth services, which may include strategy, content, creative design, advertising campaign management, lead generation, automation and conversion support.

The exact services provided to you — including the scope, deliverables, timelines and any limits — will be described in the service agreement, proposal, scope of work or invoice agreed with you before work begins. Only the services listed in that agreed document are included in your engagement.

Information on this website describes our services in general terms and does not itself constitute an offer or a commitment to provide any specific service.

To help us deliver your services effectively, you agree to:

• Provide accurate and complete information about your business, goals and requirements
• Provide timely feedback, approvals and inputs when requested
• Provide access to accounts, platforms, assets or materials needed to deliver the service, where applicable
• Ensure you have the right to use and share any materials, content or branding you provide to us
• Use the services and any deliverables lawfully and for their agreed purpose
• Make payments as per the agreed schedule

Delays caused by missing inputs, approvals or access may affect timelines, and Digital Vettri 360° is not responsible for such delays or for their impact on outcomes.

Every engagement is governed by the specific service agreement, proposal, scope of work or invoice agreed with the client.

Where the terms of your service agreement, proposal or invoice differ from these Terms & Conditions, the terms of that agreed document will apply for that engagement. We encourage every client to review the agreed scope, deliverables, timelines and payment schedule carefully before confirming a project.

Any changes to the agreed scope will be confirmed in writing (including by email or WhatsApp) and may affect timelines and fees.

Fees, payment schedules, payment methods and any applicable taxes for your services will be set out in your service agreement, proposal or invoice. Please refer to the agreed document for the amounts and dates that apply to you.

Invoices are payable as per the agreed schedule. Third-party costs incurred on your behalf — such as advertising spend, software subscriptions, domain, hosting or similar external charges — will be communicated clearly before they are made and will be charged as agreed.

We may pause or stop work where payments remain due beyond the terms of the agreed document, after giving you reasonable notice. For how cancellations and refunds are handled, please see Section 6 below and our Refund & Cancellation Policy.

Cancellations and refunds are handled under our Refund & Cancellation Policy. In summary:

• You may request cancellation of a service by contacting us, subject to the terms of your service agreement, proposal or invoice
• Work already started or delivered is generally non-refundable
• Services not yet started may be eligible for an adjustment or refund, as per the agreed terms
• Third-party costs already incurred on your behalf are generally non-refundable

Where your service agreement, proposal or invoice sets out different cancellation or refund terms, those agreed terms will apply.

Our services may involve third-party platforms and services, such as social media platforms (for example Instagram, Facebook, LinkedIn and YouTube), advertising platforms (for example Meta and Google), messaging services (for example WhatsApp), and website, hosting, analytics or automation tools.

These platforms are operated by third parties under their own terms, and we do not own or control them. Platform availability, features, policies, algorithms and pricing can change at any time without notice, and such changes may affect campaigns, content, reach or results.

We are not responsible for the actions, availability, policies or performance of third-party platforms. Any accounts, pages or profiles created or managed on your behalf remain subject to the relevant platform's terms.

All materials we create for you under an engagement — including strategies, content, designs, creatives, copy, landing pages and other deliverables — are provided to you as described in your service agreement, proposal or invoice. The usage rights you receive will follow the terms of that agreed document.

You confirm that any materials, content, branding, images or information you provide to us are yours to use and share, and that providing them to us for use in your services does not infringe the rights of any third party.

The Digital Vettri 360° name, logo, website content and brand assets remain the property of Digital Vettri 360° and may not be copied or reused without our permission, except as needed to refer to our services.

We may refer to your engagement in our portfolio or marketing materials. If you prefer that we do not, please let us know in writing and we will respect your request.

We treat the business information you share with us — such as plans, figures, credentials and internal details — as confidential and use it only to deliver your services.

We will protect confidential information with reasonable care and will not share it with third parties except where needed to deliver your services (for example with platforms or tools used on your behalf), where required by law, or where you have given permission.

You agree to keep confidential any non-public information about our methods, pricing or materials that is shared with you, and to use it only in connection with your engagement.

Digital marketing outcomes — such as reach, engagement, leads, enquiries, traffic or sales — depend on many factors, including platform algorithms, market conditions, competition, budgets, audience behaviour and factors on the client's side.

We plan and deliver our services professionally and in line with the agreed scope, but we do not guarantee specific results, rankings, follower counts, lead numbers, revenue or timelines, unless a specific guarantee is clearly stated in writing in your service agreement or proposal.

Any figures, case studies or examples shown on this website or shared with you illustrate past or typical work and are not a promise of the same results for your business.

To the maximum extent permitted by applicable law, Digital Vettri 360° is not liable for indirect, incidental or consequential losses — including loss of profits, revenue, data, goodwill or business opportunities — arising from your use of the website or our services.

Our total liability for any claim relating to an engagement is limited to the fees actually paid by you to Digital Vettri 360° for that specific service under the agreed document.

We are not responsible for losses arising from third-party platforms or services, from delays or missing inputs on the client's side, or from events reasonably outside our control.

Nothing in these terms limits liability that cannot lawfully be limited.

We may update these Terms & Conditions from time to time to reflect changes in our services or working practices. The latest version will always be available on this page, and significant changes will apply to engagements confirmed after the update.

Changes to your services themselves — including scope, deliverables, timelines or fees — are handled under your service agreement, proposal or invoice and are confirmed with you before they take effect.

Your engagement is primarily governed by the service agreement, proposal or invoice agreed with you, which will set out the terms that apply to that specific service.

These Terms & Conditions and the use of our website apply alongside that agreed document. Where these terms do not address a matter, the terms of your service agreement, proposal or invoice govern.

If a concern or dispute arises, we ask that you contact us first so we can discuss it openly and work towards a fair resolution. We are committed to resolving matters professionally and in good faith, and formal steps will only be considered after a genuine attempt to resolve the matter directly.